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Customer Support

Welcome to our Customer Support Service! We are here to assist you with any questions or concerns you may have. Our team of experts is dedicated to providing you with the best possible support experience. Contact us today and let us help you!

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Support Team Members are in different parts of the world.


You Can Find Us in Any of These Locations

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Frequently Asked Questions

  • Are your brands real?
    Yes, everything is 100% Authentic
  • Can I return and exchange an item?
    Yes, please return the item to: Lula's Fashion Boutique 10327 Tuxford Dr Suite 1 Saint Louis, MO 63146 We offer the option to exchange your order, if the item(s) are unworn, undamaged, and within the 30-day window of delivery. We do not offer store credit on exchanges, and you must use the full value of your credit at the time. Once received we will inspect that the product is not damaged or worn. All items must be returned in their original condition and with all original packaging and tags, in order to qualify for an exchange. If unworn and undamaged, we will ship the new product as soon as possible. Please email us at and notify us of your exchange/return.
  • Do I need to register before placing an order?
    No, you can always shop as a guest. As a member you would enjoy promo codes and coupons.
  • Do you offer Gift Wrapping?
    Yes. You will be able to add a gift-wrapping option when you are in your basket, you will also have an option to add a gift message. The gift-wrapped order will be packed in a box with the Lula's Fashion Boutique logo and will be posted inside a white postal box. Online purchases will be sent in one single parcel per complete order – unfortunately, we are unable to facilitate requests for additional gift wrapping on the same order. If you require more than one of our lovely presentation boxes for your purchases, please place separate orders according to the number of boxes you require.
  • How do I register?
    Click the login button at the top right of our website, and it will give you an option to sign up or login.
  • How to deal with a defective item?
    We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help. First: If the item is defective, please notify us within 3 days of delivery. Second: All items must be returned in their original condition and with all original packaging and tags, in order to qualify for an exchange.
  • Do I have to order online?
    Yes, as we are an online retailer you can only order online. It is fast, safe and secure. Please note once an order is placed, we are unable to make changes, additions or cancellations on your items. Please contact our customer care team for further advise.
  • When can I expect my refund?
    Return & Refund To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information. Once we receive the return package and determine that it's eligible for a refund, you can refer to the following chart for an estimated timeframe on when to expect to receive your refund: Once we receive your return, please allow 1 to 3 business days to process your returns. PayPal account refunds: Up to 48 hours Credit card refunds: Between 7-10 business days For some debit and credit card refunds to the original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.
  • How do I use the Promotional Codes?
    Once you've reached the Checkout stage, enter your promotional code into the 'Discount Code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied. Return to the basket to complete your order or continue shopping! Please note, only one promotion/discount code is redeemable per order.
  • How do I know you received my order?
    Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. We will also send you an email to confirm your order has been placed, this information could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
  • How Do We Protect the Security of Your Information?
    * We work with PayPal to process orders and payment information. All transactions are done on PayPal's secure site. Their Privacy Policy can be viewed here at
  • What happens if a refund goes to a closed/cancelled account?
    Return & Refund Refunds are credited to the original form of payment. If your bank account has closed since you made the purchase, you will need to contact your bank directly for information on how to receive the funds. Tips: 1) Before making a purchase, please carefully review your payment information and double-check to make sure it can be used as a valid form of payment. 2) It is your responsibility to ensure that your credit card account is not closed or canceled. We can only issue refunds to the original form of payment, so if your card is closed or canceled, you will need to contact the bank directly for further information. 3) If your card is lost or stolen but you need a refund, please let us know as soon as possible. We will need you to provide relevant documents and share your updated account information so we can issue your refund to your secured
  • Do you ship International?
    Yes, we do! We love to send our products to you. Does not matter where you are! For more information on special shipping, including methods and pricing go to the checkout page. We are not responsible for VAT Taxes. We are not responsible for assuring that the product can be lawfully imported to the destination country. When ordering from, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches its country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
  • What Personal Information Do We Collect and how do you use the information?
    Information You Provide. We receive and store information you enter. For example, when you buy a swimsuit, or when you supply information such as your email address. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. * Special Offers. We may send you special offers form time to time, unless you choose to "opt-out" of receiving such offers. We will not sell your email address or other information to any other company. * Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
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